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LiveWorx 2018

s806 - Strategic Pathways to Advanced Services: Exploring The Barriers and Accelerators of Service Transformation

Session Description

The strategic value of services is evolving. Many manufacturers have a long history of supplying ‘intermediate’ services, such as spare parts, maintenance, repair and overhaul, and benefiting from the relatively sustainable revenues streams these can offer. But can these be relied upon in the future? The world is increasingly moving towards an outcome-based economy. Rather than ‘buying an engine’ customers want to buy ‘thrust’, rather than ‘buying a car’ they want ‘mobility’, rather than ‘buying insurance’ they want ‘reassurance’. This demand paves the way for new and innovative ‘advanced services’ business models, which exploit digital technologies and the design authority of the manufacturer, and have the potential to radically disrupt value chains. Exciting. But how can a manufacturer transform themselves to compete through advanced services? What steps might they take? What dynamics should they expect? And what obstacles and accelerators should they anticipate? This workshop will share insights distilled from international leaders in the adoption of advanced services and will do so using innovative learning methods that help to elicit shared experiences from the participants.


Session Presenter
Additional Information
Service Transformation
Connected Field Service IoT for Service Service Parts Management Technical Documentation
Get insights into the stages and steps that manufacturers can follow to transform their organizations to compete through advanced services.
Learn from the interactions and dynamics that take place within this transformation process, and how these can translate into differing pathways organizations can follow.
Walk away with an appreciation of how similar executives perceive the barriers and accelerators in the transformation process, and some consequences these may have.
Track Spotlights
45 minutes
Session Schedule